We will usually dispatch goods within 24 hours subject to stock availability and payment clearance. Delivery will be sent by Royal Mail Airmail (3-7 business days). Please notify us of any delays within 5 days of these timescales.
European delivery charges are included in our displayed prices.
All prices listed are inclusive of VAT & taxes where applicable. Coffee is zero-rated for VAT. Please contact us if you require a VAT receipt as tax is not shown seperately in the Checkout. We will honour all pricing errors in the buyer's favour.
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
If a product is out of stock when you order we will contact you to let you know when we will be able to ship it. If this delay is not acceptable to you, we will advise you of an alternative product or issue you with a full refund. If a product is completely unavailable when you place your order we will contact you to offer an alternative replacement or a full refund will be arranged on your behalf.
Whilst every effort will be made to ensure that all items shown in our on-line product catalogue are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
We will usually dispatch goods within 24 hours. If we are unable to dispatch your order within 14 days we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. We reserve the right not to accept an order.
Returns & Cancellations Policy
If an order needs to be cancelled please contact us at firstname.lastname@example.org immediately. If we are unable to fulfill an order we will contact you with an alternative or you may request to cancel the order. Orders not received by any customer must be notified to Coffeepodshop.eu within 14 days of the customer placing the order. You may cancel your order within 7 days from the day after you receive the goods by notifying us by email or in writing. Coffeepodshop will not refund the cost of transport and the customer bears the cost of transport back to Coffeepodshop.eu. This returns policy does not affect you, the consumer's legal rights. Contact us at email@example.com or telephone +44 7917 796776. We will deal with the matter in accordance with your legal rights.
Your details are kept in a secure digital environment and will never be given or sold to any third party organisation. We may use your details for our own marketing purposes or to keep you informed of changes and updates to the products you have purchased. We will always give you the option to refuse any additional marketing contact.
Our payment process is digitally encrypted using 128 bit SSL technology. We never hold your credit card details so you will always be asked to enter them for every new purchase.
This is the industry standard for secure on-line payment. It provides a high level of protection to you against credit card fraud and to us against fraudulent use of credit cards. If you do have a problem completing the payment at this stage, we will be notified that there has been a problem and will contact you to resolve the issue.